Helping consumers manage debt with behavioral science​​

With rising inflation, and increasing interest rates, it is anticipated that 2023 will be a difficult financial year for many consumers. Historically in times of economic downturn we see rising levels of debt and more people struggling to make payment deadlines. 

How can you help consumers stay on track with managing their debt and repayments? 

Join us on Wednesday, November 30th from 12:00 – 12:30 pm EST, as Dr. Michelle Hilscher, VP Strategy and Dr. Juan Camilo Salcedo, Regional Director, LATAM talk about the psychology of debt and credit management, and how you can help your customers achieve better financial outcomes.​

Using a combination of industry insights and case studies, attendees will leave with a fresh perspective and a clear understanding of how behavioral science can be used to help customers manage debt.

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Key takeaways: ​

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  • Discover how inflation creates scarcity mindsets in consumers and how to combat it. 
  • Recognize how uncertainty about the future shapes our perceptions of risk and debt management. 
  • Understand how to help consumers focus on the future, rather than our present
  • Learn about the psychological elements of financial decision making
  • Map behavioral barriers to the consumer debt journey 
  • Apply key insights designed to improve consumer outcomes

Event speakers:​

Dr. Michelle HilscherVice President of Strategy

Dr. Michelle Hilscher

Dr. Michelle HilscherVice President of Strategy

Vice President of Strategy

Michelle obtained her Ph.D. in Psychology from the University of Toronto. For over 5 years, Michelle has provided Behavioral Economics expertise and advisory support to a range of organizations, including the OSC, IFIC, BCSC, Sunlife, and TD Bank. 

At BEworks, Michelle leads various complex projects with major financial institutions and regulatory bodies related to financial decision-making, compliance, transparency, regulation, and risk.

Full Bio

Dr. Juan Camilo SalcedoRegional Director, LATAM ​

Dr. Juan Camilo Salcedo

Dr. Juan Camilo SalcedoRegional Director, LATAM ​

Regional Director, LATAM ​

Juan Salcedo is a seasoned researcher with extensive experience in applied behavioral science. He holds a PhD in experimental social psychology from the Universidad de los Andes. Juan has worked applying principles and insights from the behavioral sciences to drive innovative solutions for clients in Mexico, Colombia, Ecuador and Chile, among others. 

At BEworks, Juan leads project execution and business development efforts in LATAM. Juan’s research focuses on signalling and moral reasoning, and he has conducted studies on third party punishment and investor signalling. 

Full Bio

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